General FAQ

General

  • What are the show hours?
    March 25, Thursday VIP - 10AM to 1PM
    March 25, Thursday - 1PM to 6PM
    March 26, Friday - 10AM to 6PM
    March 27, Saturday - 9AM to 4PM

Registration

  • How many days are the badges good for?

    Each registration entitles you to a badge that is good for all three days of the show. You will not have to re-register or pay for your second or third day at the show.

  • How can I get a VIP badge?

    There are 2 routes for obtaining a VIP badge.

    1. You can register as a VIP for $99 by selecting the VIP upgrade option as you register.

    2. You can be registered as a VIP by one of the exhibiting companies in the show. They will need to email you their VIP Registration Link.

  • I registered online, when will I receive my badge? What do I need to bring with me to the show?

    For those attendees registering prior to the complimentary deadline, badges will be mailed at the end of February, arriving the first and second week of March. If your badge does not arrive or you register after the deadline, please bring your registration confirmation (either a printed copy or on your phone). The registration attendants can then lookup your registration or scan the barcode. They can then print your badge at no cost.

  • I need to update information on my badge?

    Please bring your badge or registration confirmation to any of the on-site registration areas. The registration attendants can update your address, email, etc. and exchange your old badge for a new one.

  • Where can I register on-site?

    There are six on-site registration areas. They are located in North Wing Lobby, South Wing Lobby A, South Wing Lobby B, rear entrance of the North Wing, West Wing Lobby, and Pavilion. They are all equipped to print badges, register new attendees, etc., so we suggest going to the closest registration area to where you parked.

On-Site

  • Where can I pick up a show directory?

    Show Directories are available at all registration entrances to the show. Please see the tables just outside of Registration to pick-up your complimentary copy.

  • What is the easiest way to navigate the show floor?

    We suggest using any combination of the map found in the Official Show Directory, the floor plan found in the MATS App, the You-Are-Here signs placed throughout the show, and the aisle signs found on the carpet at the intersection of major show aisles. All booths are numbered in ascending order from East to West (left to right on maps) and North to South (top to bottom on maps).

  • Where can I find something to eat?

    Concession stands are located throughout each wing of the Kentucky Expo Center. For sit-down dining options, visit the main indoor food courts in the South Wing & Pavilion or the large tented outdoor food court located in the Conference Room parking lot just outside the South Wing.

  • Is Wi-Fi available at the Kentucky Exposition Center?

    Wi-Fi is available throughout the Kentucky Expo Center. Cost varies based on level of access and can be determined by clicking on the “Available Wireless Network” on your mobile device and accessing the payment page of the internet connection.

Regulation / Safety

  • Can I have someone paged?

    We are unable to make pages or announcements during show hours. We suggest that, prior to entering the show, you pre-arrange a meeting place should a member of your group get separated from the rest of the group. Also, please keep a close watch on any minors. If a minor has been separated from his/her group, please immediately report it to a First Aid station or one of the Show Management offices.

  • Are animals allowed on-site?

    No, animals are not permitted inside the Kentucky Expo Center, except those service dogs that have been specifically trained to aid a person with a disability. All service dogs must be harnessed or leashed at all times and under the direct control of its owner. Emotional support or comfort animals are not allowed indoors. Any attendee with an animal that does not meet these requirements will be asked to remove the animal from the Exposition Center immediately. Failure to do so will result in removal of the attendee and animal from the premises.

  • Is smoking allowed on-site?

    No, the Kentucky Expo Center is a non-smoking facility. Smoking is permitted outdoors at a minimum of 10’ from any entrance doors.

Events

  • Where is the PKY Truck Beauty Championship?

    The PKY Truck Beauty Championship is located in the J Lot, directly behind the West Wing and Pavilion. You may exit through the rear of either of those buildings to see the competition.

Travel / Hotel / Parking

  • Do you have suggestions on things to do and see while in Louisville?

    As anyone who comes here soon discovers, Louisville is one of the most uniquely authentic destinations on the planet. We're an entirely different type of Southern. From boundary pushing twists on Southern cuisine that have made us one of the “10 Best New Food Cities” in America to our one and only Urban Bourbon Experience™, featuring the world’s only, city-wide trail filled with award-winning micro-distilleries, exhibits and craft cocktail destinations. Then discover one-of-a-kind attractions like the legendary Churchill Downs, Louisville Slugger Museum & Factory, and the Muhammad Ali Center. And that’s just your first day here.

    Things to Do while you're in Louisville

    www.gotolouisville.com/things-to-do

    Places to Eat and Drink

    www.gotolouisville.com/restaurants

  • My vehicle was towed, where do I need to go?

    If your vehicle was towed, please visit the Kentucky Exposition Center Security Office (entrance on the south side of the building, between Freedom Hall and the North Wing Lobby or call (502) 367-5360.

    The Kentucky Exposition Center is in charge of the enforcement of all parking regulations and the towing of any unauthorized vehicles; MATS Show Management does not have any control over parking enforcement/towing.